Refund policy

Return & Exchange Policy

We have a No Return Policy. However, we do accept exchanges only in the case of damaged or defective products.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and process an exchange.

Exceptions / Non-Exchangeable Items
Certain types of items cannot be exchanged, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept exchanges for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept exchanges on sale items or gift cards.

Exchanges
If your product is damaged or defective, you may request an exchange by contacting us at info@muskurart.com. The item must be in its original condition, unworn or unused, with tags, and in its original packaging. Proof of purchase is required.

Once your exchange request is approved, we will provide instructions on how and where to send your item. Items sent back without prior approval will not be accepted.

European Union 14-Day Cooling Off Period
For merchandise shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason. However, exchanges will only be accepted if the item is damaged or defective. The item must be in the same condition as received, unworn or unused, with tags, and in its original packaging. Proof of purchase is required.

Contact Us
For any questions about exchanges, please contact us at 

 info@muskurart.com